FAQ – Questons & Answers


The Event


The LGX – “Luxembourg Gaming Xperience" is THE Gaming Convention in Luxembourg. For its 4th edition, the convention is moving up to the next level, the surface will be 4 TIMES as big as the previous convention (-> 6.400m2) which therefore means many more stands and activities on site.

The goal for this year will be to present all the worlds related to Geek culture: Gaming, Retro, Arcade Terminals, Esport, Hardware Stands & Editors, New Technologies, Pop Culture, Cosplay, Cinema, Comics, Japanese Culture, Manga, Anime, Figurines, Sales stands … and many more surprises.

Where will the LGX 2019 take place?

The LGX 2019 will be organized at the center of Luxembourg. @LuxExpoTheBox (10, Circuit de La Foire Internationale, L-1347 Luxembourg)

IMPORTANT: The entrance will be via the SOUTH entrance!

What are the opening hours?

Saturday 28/09/2019: 10.00AM-6.00PM (For the guests and pre-sales starting 9.00AM)

Sunday 29/09/2019: 10.00AM-6.00PM (For the guests and pre-sales starting 9.00AM)

What is the price of the "entrance tickets"?

Presale: 10 € for one day & 15 € for the weekend

On site: 12 € for one day

Free for children under 10

Note that there are also the “COSPLAYER" and “FAN PASS” tickets

You can find all the information under the “Tickets" tab of the website.

How can you pay at the LGX 2019?

Only in cash at the “entrance (Tickets)" or with the card at the exhibitor stands (depends on the exhibitor). In any case, there will be a cash machine on the spot.

Can we be part of the LGX 2019 volunteer staff?

Yes of course, with pleasure. Simply contact us via the “CONTACT" tab of the site, with a small description of your profile (Age, hobbies, etc.)

Tickets and queues


I bought my ticket online, but I did not receive a confirmation email. What should I do?

Check in your spams (junk mail). If the confirmation mail with your ticket is not there, please contact us via the “CONTACT" tab of the site.

Is the entrance free for children?

The entrance is free for children under the age of 10. So, from the age of 10, entry is not free. On the other hand, it will be necessary to be accompanied by an adult.

I bought my ticket online, but I will not be able to come to the LGX. Can we get a refund?

No, unfortunately it will not be possible. However, you can offer or sell your ticket to someone else.

What are the advantages if you buy the ticket online?

Firstly, you will get a reduction on your ticket. Secondly, it will allow you to enter the convention 1h (at 9.00AM) before we officially open the doors. You will avoid finding yourself in the queues to buy a ticket on site.

Cosplay


Do I get a discount if I wear a cosplay?

Yes, a “Cosplayer" ticket is planned for the weekend. Nevertheless, it will be imperative to be on site in a “Cosplay" the day of the event, otherwise the ticket will not be valid. More information under the “Tickets" tab of the website.

Otherwise, for the Cosplayers admitted to the Cosplay contest, as well as the Cosplayers managing a stand on the show, the entry will be free. A cloakroom will also be provided for those cosplayers.

Can we equip ourselves with Cosplay weapons?

You are allowed to equip yourself with fictious weapons. On the other hand, weapons too close to reality (Fire arms, Sharp Swords…), or which could be dangerous (sharp, blunt …) are strictly forbidden.

Is there a cloakroom for Cosplayers?

Yes, but only for Cosplayers admitted to the Cosplay contest, as well as for the Cosplayers managing a stand on the convention. A cloakroom will be provided.

Parking slots and mobility


Can we use public transportation to arrive at the convention?

Yes of course! Luxembourg offers lots of different ways to travel through the cities and country (bus, tram, train). Visit the website mobiliteit.lu for more information.

Are there parking slots at proximity available?

Yes there is the North & South Parking of the “Lux Expo The Box".

Other


Is there an access to the entrance for wheelchair users?

Yes, the convention is easily reachable by wheelchair. Note that by notifying a member of staff, he will redirect his attention to you and help you avoiding the queue at the entrance.

Are animals allowed?

No, animals are allowed unless it is a service dog.

Is there a WIFI connection available?

A free WIFI connection will be available for every LGX 2019 visitor.

Can we film or take pictures at the LGX 2019?

Yes, you are free to film and take pictures at the convention and publish the content with the hashtag: #LGX2019.

However, always ask the Cosplayers for their prior consent and avoid taking pictures when they are at rest (Ex: while they eat).

IMPORTANT: Whatever happens, the show being open to the public, you can be photographed during the show (Press, Staff, Visitors). The photos in question can then be shared on social networks and other media …

Is there a smoking area?

Yes, there will an outside smoking area available.